> ## Documentation Index
> Fetch the complete documentation index at: https://docs.runspark.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Policies

> The permanent record of every policy you write — what's stored, where to see it, and how it connects to the rest of Spark

Every closed sale produces a **policy record** — the permanent record of what was written: carrier, coverage, premium, and who's insured. Policy records are created automatically by the [appointment outcome workflow](/insurance/appointment-outcomes) when you record an **Application Approved** or **Application Submitted** outcome — you never fill out a separate policy form.

## Policy Fields

| Field               | What it captures                                                   |
| ------------------- | ------------------------------------------------------------------ |
| Carrier             | The carrier the policy was written with                            |
| Policy number       | The carrier's policy number                                        |
| Insured             | Who the policy covers                                              |
| Beneficiary         | Who the policy pays                                                |
| Face amount         | The death benefit                                                  |
| Monthly premium     | Monthly premium amount                                             |
| Annual premium      | Annual premium amount                                              |
| Draft date          | When the first premium drafts                                      |
| Policy reason       | Why the client bought — burial, mortgage, income replacement, etc. |
| Policy notes        | Anything else worth remembering about the sale                     |
| Appointment outcome | The outcome that produced this policy                              |
| Confirmation sent   | When the client confirmation was sent                              |

## Where Policies Show Up

### On the Contact Profile

Insurance workspaces group contact fields into labeled sections:

| Section              | What it holds               |
| -------------------- | --------------------------- |
| Contact Info         | Name, phone, email, address |
| Policy Info          | Mirrors the latest policy   |
| Underwriting         | Health and coverage details |
| Lead Source & Status | Lead type, source, stage    |
| Other Details        | Everything else             |

The **Policy Info** section always mirrors the latest policy, so the client's current coverage is one glance away whenever you open their profile. The **Record Outcome** button sits right next to it — see [Appointment Outcomes](/insurance/appointment-outcomes).

### Policy Info vs. Policy Records

Think of it as two views of the same truth:

* **Policy records** are the permanent history — one record per closed sale, capturing exactly what was written and which outcome produced it
* **Policy Info** on the contact profile is the current snapshot — it always reflects the latest policy

### Through Your AI Agent

Your AI agent can look up any client's policy details on demand — ask it what carrier a client is with, what their face amount is, or when their draft date lands, and it answers from the policy record.

<Tip>
  Before a service call, ask your agent for the client's policy details — carrier, policy number, premium, draft date — and you're prepped before you dial.
</Tip>

## How Policies Connect to Everything Else

A policy record never stands alone:

1. **It starts with an outcome** — recording an Application Approved or Submitted [appointment outcome](/insurance/appointment-outcomes) creates the policy
2. **It pairs with a sale** — the same submit creates a [sales-log entry](/insurance/sales-log) with your commission calculated
3. **It can notify the client** — the outcome form's confirmation checkbox texts and emails the client their policy details

## FAQs

<AccordionGroup>
  <Accordion title="Where do I see all policies for a client?">
    On the contact profile. The **Policy Info** section shows the latest policy, and each policy record traces back to the appointment outcome that produced it.
  </Accordion>

  <Accordion title="Can I edit a policy after creating it?">
    Policy records are permanent records of what was written. To correct a mistake, update the contact's policy fields and the matching [sales log](/insurance/sales-log) entry.
  </Accordion>

  <Accordion title="What triggers the client confirmation?">
    The **send confirmation** checkbox on the [appointment outcome form](/insurance/appointment-outcomes). When checked, Spark texts and emails the client a policy confirmation, and the policy record stores when it was sent.
  </Accordion>

  <Accordion title="Can I create a policy without recording an outcome?">
    No — policies come from the appointment outcome workflow. Recording the outcome is the single step that creates the policy, the sales-log entry, and the commission calculation together, so the records always agree.
  </Accordion>
</AccordionGroup>