> ## Documentation Index
> Fetch the complete documentation index at: https://docs.runspark.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Calls & Forwarding

> Take callbacks in the browser with full CRM context, forward to your cell when you're away, and get text alerts for what you miss

Leads can call your Spark numbers back — and when they do, you want to know who's calling before you answer. Spark matches inbound callers against your CRM, shows you their context in the browser, and forwards to your cell when you're away from your desk.

## Answering in the Browser

If your browser is open when a call comes in, an incoming-call card appears showing the caller's **name**, **stage**, and **recent notes**, matched from your CRM. You know whether it's a fresh lead returning your voicemail or a client with a question before you say hello.

From the card you can:

* **Accept** — take the call right in the browser
* **Forward** — send it to your cell

Browser calls are recorded and transcribed just like [outbound calls](/phone/dialer) — same live transcript, same automatic recording, same timeline entry.

## Forwarding to Your Cell

When you're away from your desk — or just prefer talking on your phone — inbound calls can forward to your personal cell.

When you take a forwarded call, you hear a **whisper** announcing the lead before you're connected. You get a beat to switch contexts before the caller hears you.

Forwarding goes to a personal cell you add in settings, verified by a one-time code — so calls can't be silently redirected to a number you don't control.

## Setup

<Steps>
  <Step title="Open phone settings">
    Go to **Settings → Phone**.
  </Step>

  <Step title="Add your forwarding number">
    Enter your personal cell as the forwarding number. Spark verifies it with a one-time code.
  </Step>

  <Step title="Add your notification number">
    Add the number that should receive text alerts (it can be the same cell), and toggle on the alert types you want.
  </Step>
</Steps>

## Text Notifications

A separate **notification number** receives text alerts so nothing slips while you're heads-down or off-hours. Each alert type can be toggled independently:

| Alert            | When it fires                             |
| ---------------- | ----------------------------------------- |
| New inbound lead | A new lead enters your workspace          |
| New inbound text | A contact texts one of your numbers       |
| Missed call      | An inbound call goes unanswered           |
| Follow-ups due   | A daily digest of follow-ups due that day |

## Missed Calls

Missed calls are logged on the contact's timeline, so the record shows the attempt even when you couldn't pick up. Pair the missed-call text alert with a quick callback from the [dialer](/phone/dialer) — speed-to-callback is one of the highest-leverage habits in phone sales.

<Note>
  Your **primary** number is your inbound line — the number leads call back. See [Phone Numbers](/phone/phone-numbers) for how the primary works and how to keep it healthy.
</Note>

## FAQ

<AccordionGroup>
  <Accordion title="How does Spark know who's calling?">
    The caller's number is matched against your CRM. If the number belongs to a contact, the incoming-call card shows their name, stage, and recent notes; the call is logged on their timeline either way.
  </Accordion>

  <Accordion title="Will I know who a forwarded call is before I'm connected?">
    Yes — when you answer a forwarded call on your cell, you hear a whisper announcing the lead first. The caller doesn't hear it.
  </Accordion>

  <Accordion title="Are inbound calls recorded?">
    Calls you take in the browser are recorded and transcribed exactly like outbound calls, and the recording is available from the contact timeline.
  </Accordion>

  <Accordion title="Can I turn off some alerts but keep others?">
    Yes. Each notification type — new lead, new text, missed call, and the daily follow-ups digest — toggles independently in **Settings → Phone**.
  </Accordion>
</AccordionGroup>

## Related

* [Phone Numbers](/phone/phone-numbers) — manage your primary and forwarding setup
* [Power Dialer](/phone/dialer) — recording, transcription, and dispositions on every call
* [Texting Compliance](/messaging/compliance) — required before your numbers can send texts